Customer Information Center
Welcome to Wesco’s New and Improved Shopping Experience
Why the Change?
Wesco is dedicated to delivering an efficient, seamless, and secure shopping experience for our customers. The upgrades to the website were designed to make it easier to find what you need when you need it. Our new platform offers improved navigation, better security, and a sleek, modern design.
New to the Website? Set Up Your Account
Before you can begin shopping, follow these steps to set up your new account:
Go to the Login Page
Go here, or click on the “Login” button at the top right corner of the homepage.
Click “Forgot Password”
The recover password box will pop-up. Enter your email associated with your previous account. This email account would have also received the initial email invitation.
Check Your Email Inbox
Instructions for account setup will be sent in a separate email. Follow the instructions in that email for next steps.
Complete Your Profile
Add any additional information to personalize your experience.
Highlights of Your New Buying Experience
Improved Search
Easily find and purchase the products you need. The new site was designed with a fresh look and enhanced navigation that provides you with a seamless, user-friendly experience.
Live Pricing
Gain access to accurate, account-specific pricing and product catalogs, making it easier for you to do business 24/7.
Enhanced Product Details and Visibility
Enriched product descriptions, images, and downloadable datasheets ensure that the information you need is only a click away.
Centralized Invoice and Billing History
Easily track and view your purchases with Wesco over the past two years, all from one convenient location, for any order placed with Wesco.
Seamless Checkout Process
Experience a simple purchasing experience from start to finish with our optimized checkout process. Fewer steps mean faster checkout.
Dedicated Customer Support Teams
Online or offline, we’re here for you. Our dedicated support teams are available to promptly address any questions or concerns you might have related to buying online with Wesco.
Account Benefits
When you create an account, you gain access to these exclusive benefits:
Personalized Experience
Enjoy tailored recommendations and content based on your preferences.
Faster Checkout
Save your billing and shipping information for a faster checkout process.
Exclusive Offers
Receive special discounts and early access to sales and new products.
Order Tracking
Easily track your orders and view your purchase history.
Ready to Access the New Online Experience?
Set up your new Wesco account today and start accessing the products and services you need to build, connect, power, and protect our world.
Frequently Asked Questions
Q: Why am I being asked to set up a new account?
A: Our new website requires a fresh start to ensure the best possible experience. Setting up a new account helps us provide you with personalized features and improved security.
Q: Will my previous account information be transferred?
A: You will still be able to access your previous orders and account information. “Saved Lists” and Address Book entries will not carry over.
Q: What if I forget my password?
A: No worries! Simply click on the “Forgot Password” link on the login page, and we’ll send you instructions to reset it.
Q: Are my personal details safe?
A: Absolutely. We prioritize your privacy and security. Our new website uses advanced encryption and security measures to protect your information.
Q: How can I contact customer support?
A: If you have any questions or need assistance, our customer support team is here to help. You can reach us via the “Contact Us” page or by emailing [email protected].
Troubleshooting Issues
We want your transition to our new website to be as smooth as possible. Here are some common issues and how to resolve them:
Problem: I didn’t receive the verification email.
Solution: Check your spam or junk folder. If you still can’t find it, try resending the verification email from the sign-up page.
Problem: I’m having trouble logging in.
Solution: Ensure you’re using the correct email and password. If you’ve forgotten your password, use the “Forgot Password” link to reset it.
Problem: The website isn’t displaying correctly.
Solution: Clear your browser’s cache and cookies or try accessing the site from a different browser or device.
Problem: I can’t complete my profile.
Solution: Make sure all required fields are filled out correctly. If the issue persists, contact our customer support for assistance.
Problem: I encountered an error during checkout.
Solution: Double-check your payment information and billing address. If the problem continues, reach out to our support team for help.